Terms & Conditions

Birth & More Ltd Company number 12807538

Rosemary Scott, owner & instructor

FEDANT National Register Entry Number: 13217

Insured by Holistic

Dorking, Surrey

birthandmoreltd@gmail.com

07508594381

TERMS AND CONDITIONS (T&Cs; Agreement)

 

By accessing and using the services provided by Birth & More Ltd, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.

 

COVID-19

 

We are monitoring the ongoing situation, inline with both Government and local authority advice, please refer to Public Health England & NHS guidelines. 

 

We kindly ask that you acknowledge the lack of control we have over the impact the pandemic could have on how and when we deliver our courses. We will endeavour to give you as much notice as possible of any changes as they happen.

 

Should Government (local or national) guidelines deem in-person classes cannot take place, then we will continue to deliver the courses online until the course ends or such time when in-person classes can resume. We are fully equipped to deliver our courses online and are confident you will still enjoy much the same experience so we will not be issuing partial refunds.

 

Should you decide not to attend classes online then no refund will be given.

 

Should Government (local or national) guidelines change in such a way that affects the number of people we can teach in a single class then we will endeavour to find a suitable solution.

 

You are responsible for informing yourself of the latest Government advice on how to avoid spreading the virus and minimising your chances of contracting it. I will expect everyone who attends my classes to adhere to those guidelines.

 

Please familiarise yourself with our standard T&Cs that follow below, in particular those relating to Medical Conditions.

 

Rosemary Scott has been fully trained and has gained a Fedant Accreditation and appears on the National Register of the Federation of Antenatal Educators (Fedant), entry number 13217. Rosemary Scott is also fully trained and insured to teach hypnobirthing and postnatal courses.

 

Changing Times and Venues

 

If we need to amend your class time or the class venue we will, where possible, provide you with a minimum of 7 day’s notice. Where the start time is altered by less than 30 minutes and/or the venue is located within a 1 mile radius of the original venue, no refunds will be offered.

 

Refunds and Cancellations

 

We are under no obligation to refund or transfer your money in the event that you are unable to attend part of or the entire course following purchase. We regret that we are unable to guarantee an alternative for missed lessons where we have not cancelled the class ourselves.

 

Should we need to cancel or post-phone a class we will endeavour to give you a minimum of 24 hours notice. Where possible we will work with you to arrange an alternative date or solution.

 

Video & Photography

 

We have a no photography policy in class to protect the privacy of the class participants unless you gain permission from your class teacher and have written consent from all of all participants photographed in class. Such images are not to be shared via any public platform such as Facebook or other internet sites unless you have written permission from your teacher and those who feature in the picture.

 

Birth & More Ltd cannot be held liable for the actions of third parties and therefore exclude, to the fullest extent possible by law, any liability arising from a breach of this section headed ‘Video and Photography’ by any party.

 

Valuables and Jewellery

 

All property brought to classes is left at your own risk. Birth & More Ltd accepts no responsibility for the loss or damage of any personal possessions before, during or after class.

 

Withdrawal of service

 

Birth & More Ltd may at their own discretion refuse a client entry onto its courses.

 

Health and Safety

 

Whilst you are waiting for your class to begin, please keep noise to a minimum so that all classes can take place in a calm atmosphere and we don’t bother any neighbouring classes at the venue. Do not enter the studio whilst the current class is in progress; please wait to be invited in by your teacher.

 

Please be respectful of other mums in your class by ensuring that any personal belongings are neatly stored at the side of the room so that they are not a trip hazard and please make sure your mobile phone is on silent (and vibrate off).

 

Please notify Birth & More Ltd if your contact number changes. This is so we can notify you in the event of a change of venue, delay or cancellation.

 

Additional COVID-19 prevention measures will be in place by the venue and additional information will be provided and explained by Birth & More Ltd on commencement of your course. I will expect everyone who attends my classes to adhere to those guidelines.

 

Cancelled Sessions – Illness or Bad Weather

 

We will endeavour to ensure your scheduled class always runs. However, in the unlikely event that unforeseen circumstances prevent this we will contact you asap, either by phone, text or email. Please ensure you always check your phone for updates prior to leaving for class.

 

If in bad weather, we have deemed the weather still fit to travel and have gone ahead with the scheduled class but you personally have decided not to attend, then no refund will be given.

 

Exclusion of Liability

 

In the absence of any proven negligence, lack of due diligence or breach of duty by the teacher or Birth & More Ltd, the participation of you, your partner, your baby or your child or those in whose care you have placed your baby/child for the purpose of attending class, is done so entirely at your and their own risk.

 

Medical Conditions

 

It is vital that you inform your teacher of any medical conditions that you have that might affect your time in class (for you or for your baby). All information is treated sensitively and in confidence.

 

We ask parents to not attend class if they, or their baby, are suffering from:

  • Fever

  • Diarrhoea or vomiting in the previous 48 hours

  • Has symptoms of a possible contagious illness such as: Chicken Pox, Measles, Norovirus

  • Covid-19 symptoms (one or more) as listed here and on NHS website: 

    • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

    • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

    • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

We cannot offer a refund for a class missed due to illness. However, if you let your teacher know at least 24 hours in advance, we may be able to offer a credit for a catch up class or arrange a catch up. Please note we can only issue one credit per term and this is subject to availability.

 

If you are unwell or if you are unsure whether to attend a class or not you must inform your teacher BEFORE you come to class so that they can assess any risks to the other women in class and advise if you should attend or not.

 

It is your responsibility to keep your teacher up to date with any conditions you may have and advise them of any new conditions or complications.

 

Reporting Complaints to your Teacher

 

Rosemary Scott, founder and instructor of Birth & More Ltd, takes great pride in delivering quality courses to a high standard and ensuring your overall experience of our courses is a very happy one. However, if you have any queries, concerns or complaints please contact Birth & More Ltd and ask to discuss them. We would appreciate the opportunity to correct any wrongdoing or clarify any misunderstanding and ensure you have a positive experience.

 

Notification of changes

 

Birth & More Ltd reserves the right to change these conditions from time to time as it sees fit and your continued use of services will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce these changes via email.